Creating customer service job ads for the web is a different discipline than writing for local press or the Sunday papers. As discussed in our previous article "customer service jobs – planning the perfect job advertisement," you can improve visibility by using keywords. Another dimension to consider is that instead of a passive ad, the web offers an interactive environment, and there are all sorts of ways you can use that to get ahead of the pack.

[Read On ⇒]

You are not alone if the thought of giving presentations scares you. Giving a presentation is worrying for many people. Presenting or public speaking regularly tops the list in surveys of people's top fears - more than flying.

'Most people would prefer to be lying in the casket rather than giving the eulogy' anon

Even experienced speakers feel their heart thumping - some of the great actors and entertainers suffer from physical sickness before taking the stage.

So do not get rid of the butterflies you are feeling - just get them flying in formation - here are some tips to help you when presenting:

• Good preparation is the key to confidence which is the key to you being relaxed and this settles the butterflies. Prepare means plan it and practise it
• When creating your presentation think about your audience, your aims and their expectations - are you informing them, inspiring them, demonstrating or maybe persuading them? Ensure it is well structured with a clear beginning, middle and strong close
• Slides are meant to be visual aids. They should be used because they help to illustrate or explain something better than just words. They are there to help the audience
• Build up your credibility in a strong introduction - introduce yourself, what you are going to tell them, why you are telling them, why it is important and why it is you that is telling them
• The average attention span of the average listener is 5-10 minutes for any single unbroken subject so break up the content to keep people attentive

And above all, do not worry - your audience wants you to succeed - they are on your side!

To discuss your training and development needs, please contact Annie Mulady at on 01628 475988 or annie@muladysolutions.co.uk

If you're recruiting for customer service jobs, poor visibility on a web search could mean that your ideal candidate might miss your advertisement altogether. Choosing the right customer service job board (as discussed in the previous article) will really help with how visible your job ad is on search engines.

[Read On ⇒]

If you’re trying to find good candidates for your customer service job vacancies, then online job boards have to be part of your strategy. But like anything else in life, there are good job boards and there are less good options – so how do you find the right one?

[Read On ⇒]

Moneywise are once again inviting individuals to share their experiences in dealing with financial services companies.  They want to know which companies you feel offer the best customer service and whether or not you'd trust them enough to recommend them to friends and family.

[Read On ⇒]