Sales Internship in Brighton (3 months)

Jobs in Customer Service is a leading job board serving the customer service and call centre sectors within the UK

The Role:

We are looking for a confident sales intern to join our sales and marketing function. The job will be based around a comprehensive training programme to help any budding sales 'wannabe' develop the key skills to become a highly proficient sales executive.

The training programme and subsequent workload will begin by looking at core sales and marketing principles and how to apply them to lead generation campaigns. You will then learn about understanding customer needs, the value of lead generation, the various tactics you can use (i.e. email prospecting, social networking with LinkedIn and telesales) and their impact on the sales and marketing strategy. You will also learn how to track sales leads through to conversion. The next stage will be to write a sales strategy for our website to develop more new business and learn all the factors which need to be considered to generate a successful lead generation campaign and how to measure its success. The final stage will involve you implementing your sales strategy.

At the end of the three months the successful candidate should have a very full view of how to create a successful sales strategy, deliver it to generate positive results and communicate those results to a Sales Director.

The Ideal Candidate

We are looking for someone who is confident, positive in their thinking, hardworking, ambitious and an excellent communicator. The only academic requirement is GCSEs, we can teach you everything we will need you to know. Ideally you will have a real passion for selling and a desire to be a very successful business person who wants to make money.

What's In It For You?

We will pay expenses (lunch and travel) provide tea, coffee and the occasional beer, or 2 or 3 on a Friday. We also pay you a 30 per cent commission on all new business you bring in. The main benefits are the skills which you will gain whilst working with the Sales & Marketing Director who has over 15 years sales and marketing experience, as well growing and selling a business. After the three months there maybe a full time role as a Sales Executive for the right individual. The last candidate that joined our Internship programme went on to work for the sales function of a top 10 IT software company.

How To Apply

We are looking for a creative, ‘outside the box’ thinker so you decide on the best way to apply: Contact Damon Lightley (Sales & Marketing Director) on 07946 519081 / email: damon.lightley@jobsincustomerservice.co.uk

Application Closing Date: 14th August

Job Start Date: August to September

Location: Central Sunny Brighton

Should the service we experience as customers reflect the amount of money we are paying for the goods? As consumers, it is our choice if we want to make our purchases as cheaply as possible or pay more for higher quality or peace of mind.

Over recent months, I have been carrying out a training programme which involves participants deciding whether a number of organisations are ‘Wow’ – fantastic and we want to deal with them all the time, ‘OK For Now’ – those who just do what it says on the tin or ‘Ow’ – those we hate and will avoid at all costs. Obviously there are some differences in how people rate these organisations, but some common themes are coming through and one is – it’s not all about the money.

So let’s have a look at the negatives first and, without naming and shaming those organisations in the ‘Ow’ category, they are consistently those who we do not feel give us value for money or who are not open and honest. Budget airlines often come into this arena for hidden charges, misleading information and in some instances (and again I will not name them) a complete disregard for the customer – there is one airline that does not even have a customer service department. Organisations that it is thought mistreat their staff or are unethical also come into what people consider to be an ‘Ow’.

On a more positive note, the ‘Wow’ organisations are not necessarily providers of the most expensive goods and services. A leading hotel chain who ‘guarantees you a good night’s sleep’ is frequently cited as a trusted organisation and one we want to do business with. I have been staying at one of their hotels over the period of 6 weeks and do not have a bad word to say for them – you know what to expect in your room, the receptionist actually recognised me and the welcome was always warm. Another ‘Wow’ is a supermarket chain which was always known for being a cheap but unpleasant experience. Now they have recognised the need for service with a smile and addressed this through staff training and introducing a service based culture which has now put them into the ‘Wow’.

So what is the point of being considered a ‘Wow’ company? When we are interacting with the ‘Ow’ companies, as customers, we tend to be on the ‘back foot’ - we go in with a negative attitude as we are expecting a poor or frustrating experience. I know when I contact my telephone line provider, I go in as the customer from hell before anyone has even picked up the phone as I am expecting a bad time. If you are considered a ‘Wow’ company, we go in with a positive attitude as we are expecting a good or even excellent experience – even if something goes wrong, we trust that this service provider will put it right.

Putting the customer at the heart of your business model and making it easy to do business with you reaps the rewards of customer trust through loyalty, and new customers through a positive reputation.

If you want to ensure that you are a ‘Wow’ company by achieving maximum performance from your greatest asset, your people,  contact Annie Mulady on 01628 475988 or annie@muladysolutions.co.uk

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