Entries by ' Russell Hughes '

If you're recruiting for customer service jobs, poor visibility on a web search could mean that your ideal candidate might miss your advertisement altogether. Choosing the right customer service job board (as discussed in the previous article) will really help with how visible your job ad is on search engines.

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As we hear more about the 'green shoots' of recovery, the competition for finding call centre talent hots up. Some sectors have suffered and others have prospered but despite the traditionally high attrition rates associated with call centres, good talent is still hard to come by.

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It's all too easy these days to get lost in the horror stories that go hand in hand with poor customer service and just as easy for those great experiences that make you want to tell everyone else to be forgotten about.

On a number of occasions recently I've had experiences with different organisations of all sizes that make me want to go back and do business with them again and tell someone else about the great way in which my problem was dealt with.

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