Entries Tagged as ' Customer Service Careers '

As we hear more about the 'green shoots' of recovery, the competition for finding call centre talent hots up. Some sectors have suffered and others have prospered but despite the traditionally high attrition rates associated with call centres, good talent is still hard to come by.

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Managers can make or break a company in the same way MPs can make or break a Government. While they do not always have the ultimate power on policy making, their actions will determine if the vote goes for or against their party. Equally, their behaviour can have a huge effect on the image and credibility of their party

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Ever wondered what a day in the life of a customer service manager on board a train is like? We interviewed Sarah from one of the train companies over here in the UK.

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I’ve got a number of Google alerts set up so that I can easily track what’s going on in our sector. If you’ve never used Google alerts before (www.google.com/alerts), then I highly recommend it. Google Alerts are email updates of the latest relevant Google results all thrown together i.e. web, news, blogs, etc based on your choice of query or keyword topic.

Two of my alerts are for the key phrases “customer service jobs” and “call centre jobs” and these help me to monitor a developing news story. I go through my alerts weekly and I must admit that over the last few months most of the alerts I have received have been about various call centres making redundancies and customer service teams shrinking.

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Whether you’re a graduate, a school leaver or parent looking for part time work, developing a career in customer service offers many flexible job opportunities and career paths.

In this post we provide you with some practical tips on how to develop a successful career in customer service and some juicy links too.

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