If you’re looking for customer service jobs one way to prepare for interview might be to look at YouTube. There you’ll find video’s covering just about every aspect of the industry, from every point of view – some good, some bad, and some very funny. A lot are incredibly obvious and annoying, especially the American training videos, which may make you really glad that you’re applying for customer service jobs in the UK.
Are You Making The Right First Impression?
Posted Oct 29 by Annie Mulady at 3:13 PM Post a comment »Moneypenny, the outsourced reception specialist, has released new research through mystery shopping, ranking the FTSE 100 in terms of the first impression they give callers. The results were quite frightening with just one in four of the UK’s top companies having an ‘excellent’ reception service.
Good Customer Service - Does Size Matter?
Posted Aug 20 by Russell Hughes at 1:56 PM Post a comment »It's all too easy these days to get lost in the horror stories that go
hand in hand with poor customer service and just as easy for those
great experiences that make you want to tell everyone else to be
forgotten about.
On a number of occasions recently I've had
experiences with different organisations of all sizes that make me want
to go back and do business with them again and tell someone else about
the great way in which my problem was dealt with.
Bad Customer Service - The Power of “Word of Web”
Posted Aug 19 by Paul Jordan at 2:40 PM Post a comment »Recently I carried out some research on cable/satellite/digital TV providers in my area as I am looking to upgrade due to the poor TV reception I get, plus I wanted to upgrade my Broadband connection. So I went online to do some research on the various suppliers, Sky, Virgin Media, BT.
