Are You Making The Right First Impression?
Posted Oct 29 by Annie Mulady at 3:13 PM Post a comment »Moneypenny, the outsourced reception specialist, has released new research through mystery shopping, ranking the FTSE 100 in terms of the first impression they give callers. The results were quite frightening with just one in four of the UK’s top companies having an ‘excellent’ reception service.
Are we sometimes motivating with a one size fits all approach or do we take the time to actually find out what turns one person on and another off completely?
