National Customer Service Awards - 2010 Results
Posted Dec 16 by Paul Jordan at 5:20 PM Post a comment »Those of you already working in customer service jobs may already know that it was the National Customer Service Awards last week. This year it not only celebrated excellence in the industry, but also its 10th birthday.
Customer service jobs – saving UK business billions
Posted Dec 1 by Paul Jordan at 8:49 AM Post a comment »Better investment in customer service job roles could prevent UK businesses losing billions. According to a recent survey, 73 per cent of UK consumers cited poor customer service as the reason they have ended a relationship with a company. The average value of each lost relationship is £248, which adds up to UK business losing an astonishing £15.3 billion a year.
