Entries for month: January 2010

Managers in customer service careers are all now well aware that social media is the new front on which the battle for consumer hearts and minds is to be fought. A number of surveys across the spectrum of industry have found that investment in social media communications features strongly in the business plans of top companies for 2010. In one such survey, StrongMail polled 1,057 companies to find that 59% of them plan to invest yet more in social media marketing.

[Read On ⇒]

Those of you already in customer service jobs may recall the recent survey by Genesys that showed that poor customer service could be costing UK business billions. Genesys found that 73 percent of consumers said they would end a relationship with a company for this reason, at an average cost of £248 per customer. Now another survey, this time by Convergys, suggests that this cost could become even higher due to the increasing popularity of social media.

[Read On ⇒]

The snow may have given many of you excuses to put on hold that New Years resolution to find new customer services jobs, but now the novelty is wearing off it’s time to start hunting. If you’re looking for customer service vacancies in London, Glasgow, Cardiff or, for that matter anywhere in the UK, be aware that recent icy experiences will probably loom large in the minds of potential employers. Questions regarding how you’d overcome the problems presented by extreme weather may well be a feature of any interview for a customer services job.

[Read On ⇒]

If you’re looking for customer service jobs one way to prepare for interview might be to look at YouTube. There you’ll find video’s covering just about every aspect of the industry, from every point of view – some good, some bad, and some very funny. A lot are incredibly obvious and annoying, especially the American training videos, which may make you really glad that you’re applying for customer service jobs in the UK.

[Read On ⇒]