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The snow may have given many of you excuses to put on hold that New Years resolution to find new customer services jobs, but now the novelty is wearing off it’s time to start hunting. If you’re looking for customer service vacancies in London, Glasgow, Cardiff or, for that matter anywhere in the UK, be aware that recent icy experiences will probably loom large in the minds of potential employers. Questions regarding how you’d overcome the problems presented by extreme weather may well be a feature of any interview for a customer services job.

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If you’re looking for customer service jobs one way to prepare for interview might be to look at YouTube. There you’ll find video’s covering just about every aspect of the industry, from every point of view – some good, some bad, and some very funny. A lot are incredibly obvious and annoying, especially the American training videos, which may make you really glad that you’re applying for customer service jobs in the UK.

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Those of you already working in customer service jobs may already know that it was the National Customer Service Awards last week. This year it not only celebrated excellence in the industry, but also its 10th birthday.

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Better investment in customer service job roles could prevent UK businesses losing  billions. According to a recent survey, 73 per cent of UK consumers cited poor customer service as the reason they have ended a relationship with a company. The average value of each lost relationship is £248, which adds up to UK business losing an astonishing £15.3 billion a year.

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Moneypenny, the outsourced reception specialist, has released new research through mystery shopping, ranking the FTSE 100 in terms of the first impression they give callers. The results were quite frightening with just one in four of the UK’s top companies having an ‘excellent’ reception service.

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