Are we sometimes motivating with a one size fits all approach or do we take the time to actually find out what turns one person on and another off completely?
Preparing For a Customer Service Job Interview
Posted Sep 30 by Paul Jordan at 11:46 AM Post a comment »Candidates attending a customer service job interview will be asked a wide variety of questions, both standard interview questions as well as customer service specific ones. In this blog post I take a look at some typical customer service specific job interview questions you're likely to be asked and provide job seekers with some advice on how to prepare for and answer these common questions.
Developing Your Customer Service Strategy & Plan
Posted Sep 22 by Paul Jordan at 11:01 AM Post a comment »With 2010 just around the corner, now’s the time for businesses to start thinking about their customer service strategy. In this blog post I take a look at what a good customer service plan entails.
Using Click-to-Call Technology to Improve Customer Service
Posted Sep 10 by Paul Jordan at 11:15 AM Post a comment »Click to call technology has been around a while now and many of the major retailers have adopted it as tool for providing better online customer service for their website visitors. In this post I explore the pros and cons of using click to call technology.
Swine Flu, “Pin the Tail on the Donkey” & a Call Centre Hotline...
Posted Sep 7 by Paul Jordan at 4:52 PM Post a comment »Last week the Sun Newspaper posted a rumour that call centre staff at the Swansea based National Flu Pandemic Service telephone hotline (launched in July) were so bored due to the lack of incoming phone calls that they were playing games and having afternoon siestas to help pass their time!
