Customer service jobs – finding the best job boards

If you’re trying to find good candidates for your customer service job vacancies, then online job boards have to be part of your strategy.

But like anything else in life, there are good job boards and there are less good options – so how do you find the right one?

What does a job board do?

As discussed in the first of our articles, "Attracting the best customer service job seekers," your aim is to get the best online visibility within the right online community. Job boards are brilliant at helping you to do that, but only if you choose the right ones.

5 steps to finding the best customer service job boards:

1.    Are they focussed on your target audience? Remember this is about getting your customer service vacancies seen by people interested in that type of work. General boards lead to general enquiries. Sifting through a whole heap of irrelevant CVs will create unneccessary work for you, and you may not even come across one decent candidate.

2.    How visible will your individual customer service job ad be? Some job boards are built to allow Google to access each advertisement, so there’s a better chance your specific customer service job vacancy will come up in the search engines when people type in a key phrase that matches your job ad.

3.    Does the job board have a geographic filter? When you visit jobsincustomerservice.co.uk you’ll notice it knows where you are, and it displays jobs near you. This can make a huge difference in being seen by highly relevant local candidates straight away.

4.    How good is the search technology within the job board. Some antiquated search functions on websites leave users frustrated and can mean that good potential candidates may miss your customer service job ad altogether.

5.    Having checked out all of the above, the obvious last issue is how much does it cost? The key issue is that value is all about getting decent candidates for your customer service job vacancies, not buckets of responses that really don’t fit your brief.

The next article in this series will cover how to write the perfect online advertisement for your customer service jobs. We hope you find it useful.