Finalists for the National Customer Services Awards 2009

I noticed that over on www.customerserviceawards.com they have now announced the finalists for the ‘09 National Customer Service Awards.

The shortlist has been broken up into the follow categories:

•    Award for Best Training or Development Project
•    Best Use of Technology Award
•    Customer Service Back-Office Team of the Year
•    Customer Service Complaints Team of the Year
•    Customer Service Contact Centre of the Year (over 100 seats)
•    Customer Service Contact Centre of the Year (up to 100 seats)
•    Customer Service Contact Centre Professional of the Year
•    Customer Service Employer of the Year
•    Customer Service Leader of the Year
•    Customer Service Management Team of the Year
•    Customer Service Manager of the Year
•    Customer Service Newcomer of the Year
•    Customer Service Team of the Year - B2B
•    Customer Service Team of the Year - B2C
•    Customer Service Team of the Year – Financial Services
•    Customer Service Team of the Year - Public Service & Education
•    Front-line Customer Service Team of the Year
•    SOCAP Award for Innovation
•    The Field Service Award
•    Young Customer Service Professional of the Year
•    ICS Customer Service Front Line Professional of the Year

The top five most shortlisted finalists are:

•    American Express
•    Aviva
•    AXA
•    Barclays
•    Telefonica O2

The awards ceremony takes place on the 9th December at the Grosvenor House Hotel, Park Lane, London.