Moneywise are once again inviting individuals to share their experiences in dealing with financial services companies. They want to know which companies you feel offer the best customer service and whether or not you'd trust them enough to recommend them to friends and family.
Now in its second year, the Moneywise Customer Service Award winners will be announced in the August edition of Moneywise mag and the feature will showcase the top performing financial service firms from a customer service perspective.
All you need to do is to complete their online survey and tell them what you think about the banks, lenders, insurers and energy companies you're dealing with - they want to hear about companies that have gone the extra mile to impress you as well as those that have left you tearing your hair out.
There's also a chance to win £1000 for your efforts.
The draw will be made on 17 June 2010.
The winner of the Moneywise Customer Service Awards 2010 will be announced in the August edition of Moneywise magazine. To qualify for the draw you must take the survey before 26 March 2010. The competition is open to all UK residents aged 18 or over except employees of Moneywise Publishing Ltd and CASL and their group, agents, families or anyone connected with the competition.
Last Year's Winners were:
Overall most trusted company
Winner: Nationwide
Motor insurance provider
Winner: Swiftcover
Runner-up: Saga
Home insurance provider
Winner: LV=
Runner-up: Saga
Travel insurance provider
Winner: InsureandGo
Runner-up: Alliance & Leicester
Income protection provider
Winner: Legal & General
Runner-up: Norwich Union
Critical illness provider
Winner: AXA
Runner-up: Legal & General
Private medical insurance provider
Winner: PruHealth
Runner-up: Standard Life Healthcare
Loan provider
Winner: Alliance & Leicester
Runner-up: NatWest
Credit card provider
Winner: American Express
Runner-up: Tesco
Mortgage provider
Winner: First Direct
Runner-up: Nationwide
Savings provider
Winner: Nationwide
Runner-up: ING Direct
Cash ISA provider
Winner: NatWest
Runner-up: Halifax
Current Account provider
Winner: First Direct
Runner-up: Nationwide
BEST CUSTOMER SERVICE
Best current account – online services
Winner: First Direct
Runner-up: Smile
Best current account – call service
Winner: First Direct
Runner-up: Smile
Best current account – branches
Winner: Royal Bank of Scotland
Runner-up: Nationwide
Best savings accounts – online services
Winner: First Direct
Runner-up: NatWest
Best mortgage – overall customer services for remortgages
Winner: Nationwide
Runner-up: Abbey
Mortgages overall
Winner: Nationwide
Runner-up: HSBC
Best personal loan provider – up to £10,000
Winner: Alliance & Leicester
Runner-up: Lloyds TSB
Best personal loan provider – over £10,000
Winner: Alliance & Leicester
Runner-up: NatWest
Best overall credit card – paying bills each month
Winner: Capital One
Runner-up: Marks & Spencer Money
Best overall credit card – outstanding balances held
Winner: Tesco
Runner-up: Virgin Money
Best credit card – call centre service
Winner: American Express
Runner-up: Tesco Personal Finance
Best credit card – online services
Winner: Egg
Runner-up: Capital One
Best home insurance provider
Winner: LV=
Runner-up: Saga
Best motor insurance provider
Winner: Saga
Runner-up: LV=
Best travel insurance provider
Winner: InsureandGo
Runner-up: Lloyds TSB
Best savings provider for customer service
Winner: First Direct
Runner-up: NatWest
Best cash ISA provider for customer service
Winner: NatWest
Runner-up: Halifax
Looking for a fresh start? Check out our latest customer service jobs.
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