Italian Account Co-ordinator Sales Administrator job
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Nottingham
£18,000 + Relocation
To provide superior customer service to a designated group of accounts, by direct contact with those accounts, close liaison with the account managers, and by effective management of customer orders, in line with Company and brand strategies. Also, to provide customers and the account managers with accurate sales and order status information.
PRIMARY ACCOUNTABILITIES
1. To receive and initiate the processing of customer orders in accordance with the Customer Service Charter.
2. To ensure customer order details are validated prior to order entry, in terms of account identification, order type, sku detail, stock availability, customer requested delivery date, scheduled delivery date, and pricing.
3. To deal promptly and efficiently with enquiries from both customers and account managers both verbally and in writing.
4. To strictly execute the Company's procedures relating to order cancellations, customer and consumer returns and new account enquiries.
5. To ensure that all communications to outside parties exhibit standards expected of a professional, multinational company.
6. To be a contact point for enquiries from management, account managers and other departments relating to statistics, orders, shipments etc.
7. To liaise with the Credit department to ensure that queries are resolved in order to achieve prompt payment.
8. To liaise closely with all associated departments, and DC's to ensure full conformity to customer requirements, on time and in full delivery of orders, and efficient handling of accounts.
