Head of Customer Services job
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Head of Customer Services - Outsourcing & Support services
A Head of Customer services is required to join a leading Financial Services Group to lead and manage the Outsourcing and support Services area.
This is an opportunity for the right executive to be a key strategic figure, to be part of a Leading Pan-European organisation whose Out-sourcing (Off shore) has increased by a third as a consequence of the strategic review, this has resulted in the annual spend with the off shore outsource provider increasing to circa £4million.
Being part of the Senior Management Team of Customer Services, you will be expected to lead and manage the Operational Outsourcing relationship with on-shore and off shore service providers as well as the customer Support function which includes the provision of MI, Budgeting, Business Planning and Operational/Strategic Analysis to the Executive Team within CS.
A Key component to the role will be managing significant numbers of staff both on-shore and off-shore (circa. 700 members of staff).
Please note:
Due to the nature of the client, it is imperative that you have extensive experience within the Financial Services - Preferably with a strong understanding of Insurance business, Legislation and Regulations.
In order to apply for the role you must have the following:
Board level management experience.
Extensive experience within the Financial Services
The ability to develop strategic partnerships with outsourcing providers
A track record of driving forward the strategy of Customer Services within a large organisation
For consultation, please send in your latest CV.
This vacancy is being advertised by s.com Group Ltd. The services advertised by s.com Group Ltd are those of an Employment Agency and an Employment Business.
