Customer Services Advisor - Danish Speaking job

Danish Customer Services Advisor - Brighton

We are recruiting for Danish Speaking customer service advisors on behalf of a world leader in its field within the FMCG industry.

The successful candidate will be required to interact and communicate with our customers and provide expert knowledge to various business functions.

Each Team Member looks after a portfolio of accounts ensuring that service levels are met and customer orders are delivered accurately and on time as well as ensuring that stock levels at the customer's distributions centres/warehouses are within required levels.
Team Members are in charge of stock levels and placing orders for the customer.

Daily role responsibilities include;
Duties
* Check incoming orders on the company's system for missing information and discrepancies
* Ensure stock is available
* Liaise with distribution to ensure order is delivered on time
* Make changes to orders as directed by customers
* Releasing orders
* Deal with enquiries from internal and external customers via fax, email and telephone
* Report writing

The successful candidate must be fluent in the Danish language, reliable, personable and have the ability to build strong relationships as well as other key factors which include;
* Time management
* Ability to prioritise work
* Data analysis
* Relationship building
* Data manipulation
* Hands on approach
* Able to communicate effectively using best channels for purpose
* Confident communicator with the ability to challenge as required
* Customer focus

Together with the above you must be proficient in MS Office and have proven experience of using Excel and Outlook. Any experience of SAP is highly desirable.