Primary Industry: Regulation & Complaints Manager job
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Regulation & Complaints Manager - £45,000 basic + benefits - Cirencester
Our client is one of the newest entrants to the UK energy supply sector and is currently providing gas and electricity to more than 30,000 homes around the country with an emphasis on renewable tariffs. Due to the rapid growth underway in the company, they are now looking for a REGULATION AND COMPLAINTS MANAGER to ensure the company meets and exceeds its obligations.
The Regulation and Complaints Manager will maintain FULL KNOWLEDGE OF INDUSTRY REGULATIONS and ENSURE THE COMPANY IS COMPLIANT WITH ALL RELEVANT REGULATIONS at all times. They will UNDERTAKE REGULATORY PERFORMANCE AUDITS, ANALYSE AND RESPOND TO INDUSTRY CHANGE PROPOSALS and build relationships with external stakeholders and regulators.
They will also LEAD THE COMPLAINTS TEAM TO MINIMISE THE COMPLAINT RESPONSE & RESOLUTION TIMESCALES whilst looking to identify the root causes of complaints and then improving systems where necessary to reduce this number in the future in line with the company's policies. They will also be closely involved in identifying areas for improvement and working with other departments to guarantee the company is DELIVERING THE BEST SERVICE POSSIBLE TO CUSTOMERS.
Candidates will have a strong BACKGROUND IN ENERGY REGULATION along with excellent analytical, communication and report writing skills. A working KNOWLEDGE OF COMPLAINT HANDLING is also required as well as considerable experience of representing an organisation externally. A clear and confident communicator who is able to undertake a new challenge within a fast growing environment is also needed.
