HOUSING CUSTOMER SERVICE TEAM LEADER - PETERBOROUGH job
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HOUSING CUSTOMER SERVICE TEAM LEADER - PETERBOROUGH
Salary: £21,000-£24,000 per annum
FTC Duration: 4 Months
Location: Peterborough (PE1 2SN)
Hours: 37 Hours per week
Application closing date: Thursday 9th September 2010
Company
Our client is one of the UK's leading providers of social housing. They manage over 45,000 properties and provide affordable housing for over 120,000 residents. They operate in London, the South East, the East of England and the East Midlands.
Position
Customer Services Team leader required for busy team providing support to all areas of the business. Must be able to supervise and monitor staff team to provide responsive, excellent customer focussed service.
Example of Responsibilities
* Supervise, monitor and motivate the customer services team to provide a responsive, excellent, customer focused and efficient front line/telephone service.
* Proactively work with the Customer Services Manager to ensure effective use of the CRM (Customer Relationship Management) system and performance monitoring information.
* Work with the Customer Services Manager to ensure that performance targets are met and that a comprehensive service is delivered to an excellent and continuously improving standard, meeting the needs of all Minsters' customers and other stakeholders.
* Ensure the team is meeting/exceeding Key Performance Indicators (KPI's).
* Maximise customer satisfaction/experience and minimise complaints.
* Maximise income and minimise rent loss.
Essential Skills
* Customer service experience within a Housing organisation
* Must have ability and experience to manage a team
Please only apply if you have previously worked within the Housing Industry
To apply for this position please send a copy of your CV to Sean Neary. Your application will be treated in complete confidence.
As an equal opportunities employer, we welcome applications from all suitably qualified people regardless of gender, trans gender status, sexual orientation, religion or belief, marital or civil partnership status, age, race, colour, national origins, nationality, ethnic origin or disability.
