Customer Service Analyst job
The job you were looking for is no longer available.
Find more jobs that match what you're looking for using the search box above or the menus on the left.
Customer Service Analyst - Newbury - 1 years experience - Customer Service, Data Input, Support Calls, Service Desk Logging system - £15,000 to £16,000.
YOU MUST BE ABLE TO DRIVE AND HAVE YOUR OWN CAR AS NO PUBLIC TRANSPORT IS AVAILABLE FOR THIS LOCATION
My client is looking for a Customer Service Analyst to join their Support team in Newbury. Your role will be to receive an log incoming calls onto a data base. This is a non selling role and Customer Service is paramount.
Key Duties
- To monitor all incidents raised with third parties/subcontractors to ensure delivery to defined service levels.
- Take ownership and be accountable for all incidents raised on behalf of customers with third parties/until resolution.
- To issue replacement parts as and when needed by the customer.
- Take overflow calls from other managed Service Centre teams.
- Follow up courteous calls/support calls to external and internal customers.
Job Requirements
- Very good communication and understanding user requirements.
- Ability to work in a reactive environment providing feedback to users and customers in a timely manner.
- Minimum 12 months experience working in a similar environment.
- Customer focusing and good interpersonal skills, articulate in meetings.
- Good understanding of Service Desk Logging.
Please send me your up to date CV and contact details. This is an immediate start for the right candidate.
YOU MUST BE ABLE TO DRIVE AND HAVE YOUR OWN CAR AS NO PUBLIC TRANSPORT IS AVAILABLE FOR THIS LOCATION
Austin Fraser Ltd is acting as an employment agency in relation to this advert. As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.
