Customer Service Account Manager - Sales job
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Customer Service Account Manager - Sales
Weybridge, Surrey
£19k -£22k + Benefits
My leading Managed Services Telecoms client based in Surrey now require an experience and hard working Customer Service Account Manager to join their stable organisation and play a pivotal role within their Sales department. With offices across the UK and more than 700 employee's this business are the leaders in their field and continue to go from strength to strength.
The Customer Service Account Manager will be a member of the Sales team working under the direction of the Client Director to ensure outstanding sales and service support is provided to a defined list of key accounts. The Customer Service Account Manager will be responsible for both sales and service satisfaction and the commercial success of a defined number of accounts.
Roles responsibilities
Opportunity Management
Generating sales appointments and quotations
Producing customer reports and internal management reports
Customer escalations, major incident reporting
Ad-hoc review meetings
Developing accounts and increasing revenue in line with the Account Plan
Account Management Reviews
Support Service Activity
Incident Escalation
SLA Management and SLA Escalation
Contract Administration
Service Account Reviews
Updates and Upgrades
Commercial Management
Achievement of new business target (if applicable)
Contract Renewal (ie achievement of retention target)
Contract Profitability
Contract Renewal
Contract Administration
Procurement Team
Contract Additions
Credit Control
Customer Relationship Management
Peer to Peer
Service Improvement Plans
Experience/Skills
Qualifications
Graduate calibre (formal qualifications are not required)
Skills and Aptitudes
Ability to recognise and close sales opportunities
Ability to resolve customer issues and escalate when necessary
Successful in-life contract management
Ability to deliver exceptional customer service
Experience
Proven experience working in a Sales or Service environment
Proven ability to perform within a target oriented environment
Experience providing outstanding customer service
Confident liaising at senior level and utilising excellent communication skills to build relationships, manage issues through to successful completion and overcome objections
Working knowledge of the Communications industry
Send CV's or apply online ASAP to avoid disappointment
Customer Service Account Manager - Sales
Weybridge, Surrey
£19k -£22k + Benefits
