Customer Service Liaison Officer Jobs

This role is vital to any customer service environment and will be responsible for heading up the customer liaison team. You will be responsible for building and maintaining customer relationships, ensuring that the customer receives an excellent service and has a positive impression of the organisation. The role will involve working on escalated and more complex queries and using your knowledge of the product and internal processes to resolve the customer's query to their satisfaction.

You will need to have a proven track record in providing excellent customer service, whether in a business to consumer or business to business market.

You will need to have excellent communications skills, both verbal and written. The role requires confident communication and advanced negotiation skills - particularly if the role is within a financial services of collections function. You will need to actively take control of customer management - using key financial and database systems - and retain clients using effective resolution of their issues and problems.

Your manner will be calm and effective as you deal with escalated complaints in an effective and friendly manner, ensuring that the customer's experience is transformed into a great one. Your time management and organisation skills will be excellent - this role can be high pressured and face paced and you will be a team player who has an excellent ability to share and provide information. The customer liaison manager may manage a team of other customer service professionals and may be based in either a central head office, a retail or face-to-face environment, across remote teleworking sites or within a contact centre environment.

There are no vacancies in the 'Customer Service Liaison Officer' category at this time.