Customer Service Officer Jobs
The role of the customer service officer is to provide an exemplary service to customers and help direct them to further sources of information, other services of interest and to answer questions, offer general advice and make sure the customer has a positive experience with the organisation.
The customer service officer may have worked up from an assistant role, or have transferred from an equally skilled role in another function. Product knowledge is crucial to the job - this will either have been gained from working in similar roles, or the ability to learn quickly via training will need to be demonstrated.
Another key element of the customer service officer role is the ability to communicate effectively with customers. This will mean being able to support the customer at every stage of their interaction in a friendly and helpful way, from the initial point of contact, through to an effective and speedy resolution of their query, ensuring that they leave with either the information or directions that they need, or that a follow-up has been booked. This extends right through to closing the call and updating customer management records where necessary.
The Customer service officer may work at a retail, public-facing or drop-in office where customers come face to face to get support. The employee will need to be smart, friendly and personable, representing the company in the best possible way at all times. The role may also be located offsite at a call-centre or other location. In some cases, teleworking is a possibility and customer interactions will be either by telephone or remotely, online or via mobile devices for example.
Essential skills for the role include excellent communication, experience with customer management and using related systems to update records and manage appointments etc, an excellent manner and confidence dealing with difficult queries, the ability to analyse and solve problems and to deal with queries in a calm and efficient manner.
There are no vacancies in the 'Customer Service Officer' category at this time.
